Last updated: 11/19/2025
If you need help with the Ugo app, have questions, or want to report an issue, we’re here for you.
For all support requests, please email us at:
We do our best to respond within 24–48 hours.
Trouble logging in
Didn’t receive verification email
Want to delete your account
We can help with all account-related questions.
If something doesn’t work as expected (swiping, displaying events, loading issues), send us:
Device model (ex: iPhone 13)
iOS version
Short description of the issue
Screenshot (if possible)
If you have ideas to improve the app or features you’d like to see, we’d love to hear from you.
To access, export, or delete your data, email:
For full details, read our Privacy Policy:
👉 https://ugo.events/privacy-policy-2/
Ugo is built to help you discover the best events around you — your feedback helps us improve every day.