Privacy Policy — Ugo (Discover Events)
Effective Date: 11/19/2025
This Privacy Policy applies to:
The Ugo mobile app (iOS & Android)
The ugo.events website
Ugo (“we”, “us”, “our”) helps users discover events they may enjoy. We are committed to protecting your privacy and handling your information responsibly.
This Privacy Policy explains what information we collect, how we use it, whether we share it, and your rights and choices. This document complies with GDPR, Apple App Store requirements, Google Play Data Safety, and general U.S. privacy principles.
We may collect:
Account Information
Name (optional)
Email address
Profile Photo (optional)
Preferences
Event categories and interests you select
Answers provided during onboarding
Guest Mode: When you use Ugo without creating an account, we do not collect or store any personal information. Guest interactions (such as swiping through non personalized events) are processed locally on your device and are not saved to our servers.
The Ugo app does not collect third-party analytics or advertising identifiers.
We only collect what is required for the app to function:
Device model & OS version
App version
Basic crash logs (automatically provided by Apple/Google)
The ugo.events website may use:
Cookies
IP address collection
Website analytics (e.g., Google Analytics, if enabled)
These website analytics do not affect App Store privacy disclosures, as they are not part of the mobile app.
We use your information to:
Create and manage user accounts
Display personalized event recommendations
Provide customer support
Improve the app and its content
Communicate important updates
Ugo does not use:
Third-party analytics inside the mobile app
Cross-app tracking
Advertising identifiers
Retargeting or marketing pixels
We may introduce:
Analytics (e.g., Firebase Analytics)
Affiliate link tracking
Event performance measurement
Before enabling new data collection, we will update this Privacy Policy and the App Store/Google Play disclosures.
We do not sell your personal data.
We may share limited information with:
Service providers (hosting, email delivery, database infrastructure)
Ticketing platforms, only if you choose to follow a link to their website
We do not share your information with:
Third-party advertisers
Data brokers
Retargeting platforms
If you are in the EU, we process your data based on:
Contractual Necessity (to provide the service)
Legitimate Interest (improving core features)
Consent (optional profile photo, cookies on the website)
You can request:
Access to your personal data
Correction
Deletion
Export (data portability)
Restriction of processing
You may delete your Ugo account at any time through the app or by contacting us at:
We retain your data only as long as needed to:
Provide the service
Comply with legal obligations
Resolve disputes
Deleting your account permanently removes personal data.
We use industry-standard measures to protect your data, including:
Encrypted communications (HTTPS/SSL)
Secured servers
Access controls
No system is ever 100% secure, but we take reasonable precautions.
Ugo is not intended for children under 13 (or under 16 in the EU).
We do not knowingly collect data from minors.
If you are located in the EU, your data may be transferred to other countries under legally compliant protections such as Standard Contractual Clauses.
We may update this Privacy Policy whenever app features or legal requirements change. We will notify users of significant updates.
For any questions or privacy-related requests, contact: